Conditions for Returns and Refunds
You may request a return for a refund within 14 days of receiving your order (excluding return shipping costs). Items must be unused, in their original packaging and with complete accessories. (except as described below). Returns may be subject to a restocking fee (see Restocking Fee section).
Order Cancellation
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Orders canceled within 24 hours of payment qualify for a full refund.
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Once an order is shipped, cancellations are not allowed. Forced cancellations will incur shipping costs.
Returns Process
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All shipped orders cannot be canceled. Return shipping costs are the customer’s responsibility.
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Inspect items within 7 days of delivery to confirm condition and accuracy.
Important Notes
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Do not initiate PayPal disputes or credit card chargebacks. Contact us directly for assistance.
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Final sale items (e.g., undergarments, swimwear, customized/personalized items) are non-returnable.
Return Requirements
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Items must be unused, in their original packaging and with complete accessories.
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Returns must be shipped within 7 days of return approval.
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Color variations may occur due to screen resolution, lighting, or fabric dye batches.
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Sizing discrepancies may arise from manual measurements. Refer to our size chart before ordering.
Order Modifications
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Update order details (size, color, address) within 24 hours if unshipped.
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Shipped orders cannot be modified.
Return Exclusions
Returns are not accepted for:
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Customized/personalized items (e.g., embroidered designs).
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Final sale items (e.g., clearance, undergarments).
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Large orders (3+ identical items). We recommend ordering one item first to confirm suitability.
How to Initiate a Return
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Email [email protected] with your order number, reason for return, and item details.
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We’ll review your request and send a return approval email if eligible.
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Ship the item back within 7 days of approval. Include tracking details and a photo of the packaged item.
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Upon receipt, we’ll inspect the item and issue a refund if compliant.
Refunds
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Refunds are processed to your original payment method within 3–5 business days (credit cards) or 1–2 days (PayPal).
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Shipping fees and expedited costs are non-refundable.
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Exchange rate fluctuations may affect refund amounts.
Damaged or Incorrect Items
- Report damaged/incorrect items within 7 days of delivery. We’ll cover return shipping and send a replacement.
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Insisting on a refund for incorrect items incurs a 35% restocking fee.
Refusing Delivery
Refusing delivery results in a 30–50% fee (storage/preparation costs) deducted from your refund.
Warranty
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Items are covered against manufacturing defects (e.g., seams unraveling, faulty zippers) for 30 days from delivery.
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Exclusions: Damage from wear, misuse, or alterations.
Contact Us
Email [email protected] for assistance. Responses within 24 hours on weekdays; 24–48 hours on weekends/holidays.
Q&A
The item is damaged when I receive it?
If you do not wish to receive a replacement and want to return the item, we will consider it as a normal return and charge restocking fees of up to 35%. We also reserve the right to deduct all outbound shipping fees from the refund.
The item received is not the same product as my order?
• In this case, we recommend that you first check your order information (correct or not).
• All shipments with items that were received incorrectly or in error need to be reported to us within one week since receipt of the item.
• In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 8 weeks after receiving your email. We will pay for all shipping fees for returning the incorrect item and for providing the correct product.
• If you do not want an exchange and insist on returning the item, the order will be treated as a normal return and you will be charged up to 35% for our storage costs, order preparation costs and shipping costs.
Can I refuse to take delivery of the item which has been shipped?
Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
In the event of force majeure (such as damage or defects), please contact our customer service team at [email protected] immediately and we will give you an appropriate solution.
Returned items are damaged?
When you return the item, please be sure to wrap the product correctly. If the returned item is damaged, we cannot refund for you. In this case, you’d better file a claim with the shipping company (carrier) and advise us on how to deal with damaged products. We will keep your product for only 14 days since it is damaged.
When will I receive the refund?
For successfully returned items, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). For any questions, please contact us by email: [email protected] and we will get back to you as soon as possible.
Please note that any cancellation or return should follow our Return & Refund Policy.
Manufacturer defects?
If there is a manufacturer defect – we reserve the right to repair / fix any damaged part / glass or defect of any fixture – we sell. If the defect cannot be repaired, we will provide a replacement at no additional charge.
About warranty?
Some items are covered by one-year warranty from the date of purchase. For details, please contact us at [email protected]
Will I pay for the shipping fee when returning the item?
Yes. In case of any return caused by non-quality problems (including but not limited to colors, dimensions, unsuitable style, personal reasons…), the shipping fee for return shall be borne by you. The actual amount may vary with different carriers.
If you want to return the item for damage or defects, don’t worry and please refer to “The item is damaged when I receive it?” and “Manufacturer defects?” in the Q&A.
Restocking Fee
We will charge you a restocking fee if the return period has expired or if the reason for requesting a return within the return period is one of the following reasons. Common scenarios include:
- (1) Change of mind or buyer’s remorse
- (2) The same product is available somewhere else at a better price
- (3) Items bought by mistake or no longer needed
We will charge up to 100% of the item’s price as the restocking fee, depending on the return time frame and the condition of the returned item. The following are the restocking fees for different return scenarios:
- (1) If the buyer changes mind about the purchase and returns the product in its original condition within the return period, we will charge 20% of the product amount as restocking fee.
- (2) The buyer changes their mind and returns the product within the return window received by us is damaged or different, we will charge up to 50% of the product amount as restocking fee.
- (3) For items that are in their original condition after the return period has expired, we will charge up to 80% of the product amount as a restocking fee.
- (4) For items that are found to be damaged or non-conforming after the return period has expired, we will charge up to 100% of the product amount as a restocking fee.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If you encounter any problems during shopping on our website, please contact us at [email protected] for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem solving.
If you have any questions about our Return & Refund Policy, please contact us at [email protected]
